Return and Exchange Policy (Right of Withdrawal) 

At Kalapom.com, we are committed to the highest quality and your satisfaction. We understand that choosing a hat is a personal matter, and it may happen that the selected size or style is not perfect after all. 

Below, we detail the process for returns, exchanges, and refunds. 

1. Right of withdrawal (Return period) 

Extending the legal 14-day period, we provide a 30-day return guarantee for our customers. 

You can withdraw from the purchase without justification within 30 days of receiving the shipment. 

Conditions for return: 

  • The product is undamaged, unworn, and in new condition. 

  • Original tags have not been removed from the product. 

2. Return process and costs 

Please notify us of your intention to return the product in advance at info@kalapom.com (providing the order number). 

Return methods: 

  1. Return to parcel locker (Recommended): 

  1. Foxpost / Vendobox: 1092 Budapest, Ráday utca 7. 

  1. Recipient name: László Zoltán Henrik e.v. / Kalapom.com 

  1. Phone number: +36 30 981 8234 

  1. E-mail: info@kalapom.com 

  1. Personal return: 

  1. Address: 1092 Budapest, Ráday utca 9. 4/1. 

  1. Important: Personal handover requires prior telephone or e-mail arrangement! 

  1. Return by courier service / Post: 

  1. Recipient: László Zoltán Henrik e.v. (Kalapom.com) 

  1. Address: 1092 Budapest, Ráday utca 9. 4/1. 

Who pays the return shipping cost? 

  • In general: The direct cost of returning the product is borne by the Customer. 

  • Special discount: If the original order value exceeded HUF 20,000, Kalapom.com covers the cost of return (we provide free return shipping). 

3. Size and style exchange (Guaranteed comfort) 

If the size of the ordered hat is not suitable, we will gladly exchange it for the desired size or another type. 

Exchange process and costs: 

  • The cost of returning the unsuitable product is paid by the Customer. 

  • The re-shipping cost of the new, exchanged size/product is entirely covered by Kalapom.com. 

4. Refund 

If you withdraw from the purchase and do not request an exchange product, the purchase price will be refunded immediately, but no later than within 14 days of the package's arrival (and inspection). 

  • Refund method: Bank transfer.

  • For a smooth transfer, please provide your bank account number (IBAN) and the account holder's name in the return notification email.

5. Customer Service and Contact Information

If you have any questions regarding returns or exchanges, please feel free to contact us:

  • Company Name / Operator: László Zoltán Henrik individual entrepreneur

  • Registered office / Return address: 1092 Budapest, Ráday utca 9. 4/1.

  • Phone: HU: +36 30 981 8234 RO: 0744153962